Echuca Paddlesteamers and echucapaddlesteamers.net.au (the “Site”) is an online service owned and operated by Campaspe Port Enterprise (ABN 406 541 466 84) (“Echuca Paddlesteamers”). The trading address is 74 Murray Esplanade, Echuca, Victoria 3564 Australia, the email address is [email protected] and the phone number is +61 3 5481 2832.
Please read these Terms and Conditions carefully before using the Site. By using the Echuca Paddlesteamers online Site, you are agreeing to be bound by the following terms and conditions. If you choose not to be bound by the terms and conditions, Echuca Paddlesteamers does not grant you the right to use the Site and you must not use this Site.
Echuca Paddlesteamers may vary these Terms and Conditions at any time. Any variations become effective on posting. By making a purchase through this Site after the terms and conditions have been varied, you agree to be bound by the variation.
General Terms and Conditions
Tickets are sold by Echuca Paddlesteamers as agent for the person (“seller”) responsible for the relevant event or cruise. ALL CLAIMS ARE THE SOLE RESPONSIBILITY OF THE SELLER AND TO THE EXTENT PERMITTED BY LAW, ECHUCA PADDLESTEAMERS HAS NO LIABILITY TO YOU.
Any online transactions made by a customer will be shown as ‘Port of Echuca CSC’ on the cardholder’s statement.
The following conditions are both of sale (including any resale or subsequent assignment) and conditions of attendance at the event:
No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. Refunds will not be provided where services have been completed. Refunds will be made when supporting documentation showing proof of original payment is provided to enable refund authorisation. If a refund is made, Echuca Paddlesteamers may, to the extent permitted by law, retain any fee it has charged.
The right is reserved to add, withdraw, reschedule or substitute vessels and/or vary advertised cruise times, prices, seating arrangements and cruise capacity.
The right is reserved to charge a fee for the replacement of tickets. Echuca Paddlesteamers reserves the right not to replace tickets where proof of purchase is not provided.
The right of admission is reserved and is subject to the seller’s and the venue’s terms of admission, copies of which are available from Echuca Paddlesteamers on request. Late arrival may result in non-admission to the cruise. Replacement tickets on a subsequent cruise are at the sole discretion of the seller.
It may be a condition of entry to individual events that a search of person and/or their possessions will be required at the time of the entry to the venue.
Entry may be refused if tickets are damaged or defaced in any way or are not purchased from Echuca Paddlesteamers or other authorised points of sale.
Tickets may not, without the prior written consent of Echuca Paddlesteamers and the seller, be resold or offered for resale at a premium (including via on-line auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Scalping warning: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.
We only collect information that is relevant to your order such as name, address for delivery, contact details and credit card information.
Your order data is stored on our server, this information is used to process your order and is not sold or redistributed to anyone. We do not store your credit card information.
Any photographs or video footage was taken by you must be for your own personal use and enjoyment and not for any commercial purpose. We may use any photographs or video footage we take of you for our commercial purposes, without payment or reference to you.
Additional terms applicable to sales through this Site:
You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Echuca Paddlesteamers reserves the right to change your delivery method to “Venue Collect” at its discretion.
GST will apply to all goods and services supplied through this Site. Prices in this Site include GST where applicable.
Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the venue.
When purchasing tickets for a particular event/cruise you may be limited to a specified number of tickets. This ticket limit is included on the event/cruise page. If you exceed the ticket limit, you may have any or all of your orders and tickets cancelled without notice by Echuca Paddlesteamers in its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.